Cancellation policy

La Sultane de Saba Canada | Purchase Options & Cancellation Policy

Last updated: January 27, 2026

At La Sultane de Saba Canada (operated by OnlyBlooms Import Inc.), we offer flexible purchasing options, including subscriptions and pre-orders. This policy outlines your rights and the cancellation process for these specific transaction types.

1. Subscriptions (Recurring Orders)

When you opt for a subscription, you receive repeat deliveries based on your selected frequency.

  • Secure Billing: Your payment details are stored securely. You will be charged for each delivery unless prepaid.

  • Auto-Renewal: Subscriptions auto-renew at the end of their duration unless cancelled.

  • Cancellation: You may cancel or modify your subscription at any time. Access the "Manage Subscription" link in your order confirmation email or log in to your account.

  • Refunds: Standard subscription renewals are subject to our 30-day Return Policy.

2. Pre-orders

Pre-orders allow you to reserve upcoming or out-of-stock artisanal products.

  • Payment: We may collect a partial deposit or full payment at checkout. If a partial deposit is taken, your payment method will be charged the remaining balance upon fulfillment.

  • Cancellation: You may cancel any unfulfilled pre-order for a full refund.

  • Fulfilled Pre-orders: Once a pre-order has been shipped, it cannot be cancelled but may be returned under our standard Return and Refund Policy.

3. Try Before You Buy

For "Try Before You Buy" items, we authorize your payment method at checkout without an immediate charge.

  • Trial Period: You have a set period (as stated on the product page) to evaluate the item.

  • Automatic Billing: If the item is not returned within the trial period, your payment method will be charged the full amount.

Corporate Contact & Transparency

This policy is governed by the laws of Ontario, Canada. For any assistance with cancellations or subscription management, please contact us:

  • Legal Operator: OnlyBlooms Import Inc.

  • Address: 261 Montréal Road, Suite 310, Ottawa Ontario K1L 8C7, Canada

  • Phone: +1 613-902-1258

  • Email: wecare@lasultanedesaba.ca

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST